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Customer Service & Sales

802 Toyota
The Staff at 802 Toyota
(802) 922-9775

The friendly and experienced staff at 802 Toyota are here for your sales, parts and service needs.

Allow us to demonstrate our commitment to excellence and our commitment to you! Our departments are staffed with energetic salespeople, managers and experienced, professional business managers. Each of our dedicated employees is eager to share their enthusiasm and knowledge about the Toyota brand and 802 Toyota.

Cat Arnold
General Manager
(802) 224-7243

Cat Arnold is a graduate of MMU (Go Cougars!) and Gettysburg College. Previous to becoming General Manager at 802 Toyota, Cat worked at Burlington Mitsubishi & UVM Women's Basketball and started her career in Sales at 802 Toyota in 2010. She loves to spend time with her husband and son, being outside, recently fell in love with golf & she's an avid sports fan! Cat loves Vermont in the summer & fall and being anywhere tropical in the colder months. If she were deserted on an island, she would bring a toothbrush, solar electric generator, and satellite device loaded with books, the NFL network & facetime. On her days off she can be found running around doing errands - catch her if you can! 

Cat's husband Mike owns/operates Green State Excavating, they have two sons, Jordy and Jace! They live in Chittenden County with family close by and love the relationships they have cultivated over the years. An active lifestyle is very important to her & family which means they spend a lot of time skiing, boating, golfing, traveling, working on projects, & living the life they love! Cat loves working at 802 Toyota because of the 
people & the culture.

Shane Clawson
Sales Manager
(802) 224-7244

Shane Clawson started as Business Manager at 802 Toyota in May 2013 and became Sales Manager in early 2018. He enjoys working here because of the simple fact that "the dealerships goal is to make happy customers." Before settling down in New Hampshire, Shane lived in Arizona, California and England. He is a fan of football and enjoys drinking Fiddlehead Mastermind IPA. He can't get enough of Italian food at his favorite restaurant Colatina Exit Ristorante in Bradford, VT. Shane has an adventurous side too. He enjoys riding dirtbikes, four-wheelers and going on vacation. His favorite vacation spot is the US Virgin Islands. Shane loves spending time with his wife and two boys, Bowen and Camden. They have a dog & two cats.

Brett Bush
Sales Manager
(802) 224-7250

Brett went to Lyndon State College and previously worked at Heritage Ford. He loves working out, playing basketball, spending time with his family & watching sports with his friends. He is originally from New Hampshire but has been living in Vermont since 2005. If Brett was stranded on a deserted island he would bring a PS4, basketball hoop & basketball. He loves working at 802 Toyota because of the atmosphere here. It's a fun place to work and his fellow co-workers are great to work with. 

Samuel Wright
Finance Manager
(802) 224-7240

Sam Wright, a graduate of Paul Smith's College, has worked in the restaurant and construction industries before joining the auto business at 802 Toyota. Sam enjoys spending time at his home with his wife, two daughters, and their cat. 

Sam's advice to new Toyota owners is "if you ever have questions about the car, don't be afraid to give us a call.  I have a customer from CT who still calls me for help with his Bluetooth years after we met." 

Justin Messier
Finance Manager
(802) 224-7263

Justin Messier is a Vermont native and Castleton University graduate that recently moved back to VT after living in Colorado. He plays for a local men's softball team and also enjoys snowboarding, disc golf, and cars. He likes any food off the BBQ and his favorite restaurant is Koto Japanese Steak House. He enjoys working at 802 Toyota because "I believe in the product I sell. Everyone is very friendly and helpful." Justin has a yellow Lab named Zoe!

Courtney Rouille
Business Development Manager
(802) 224-7231

Courtney has lived in Vermont her entire life but relocated to North Carolina in 2019. She went to Burlington High School and is currently enrolled at SNHU, pursuing a degree in Psychology with a minor in Political Science. She loves taking road trips with her kids in their Toyota Highlander. They have been all along the east coast and plan to start travel west next. She also likes to write, play tennis and cook. Her favorite meal would have to be surf and turf from Shanty on the Shore in Burlington, but she also loves Juniors in Winooski because it reminds her of her dad. If she were deserted on a stranded island she would bring a book, tanning lotion, and some mad river rum!

Courtney has three kids from infant to teenager & they have a pet fish and a pet lizard. They are on a mission to visit a zoo or aquarium in each state in the US and so far they like the Ripley's Aquarium in Myrtle Beach the best. She
 likes working at 802 Toyota because of the people. We are all like one big family. 

Bree Day
Business Development Rep

Bree-Anna loves taking her Black Lab/Pitbull mix for walks, or to the dog park, and spending time with her friends & family. She likes traveling to Florida, her favorite restaurant is Sarduccis in Montpelier, and if she was stranded on a deserted island she would bring a tent, filtered water, & a portable shower. She likes working at 802 Toyota because of the great team!

Phillip Heinz
Sales & Leasing Consultant
(802) 224-7289

Phillip Heinz has lived in Oregon, Louisiana, Florida & Virginia, and has a Masters Degree in Education. His family's commercial meat farm in East Montpelier has 10 different species of animals! He loves to be on the road with one of his kids just about anywhere, but if I had to pick a destination he would love to be in the Canadian wilderness. If he were stranded on a deserted island he would bring a good pocket knife,  a mirror for survival, and of course a cell phone so I can get a ride home.

Phillip likes working at 802 Toyota because "the work I do in sales allows me to help other people with their problem or decision making. At the same time, the company gives me the freedom to be my own person and control my own future."

Chris Relation
Sales & Leasing Consultant
(802) 224-7218

Chris Relation used to be a body builder before being sidelined by injury and his past jobs include sole proprietor for Freihofer's Baking and a chef. He enjoys going to concerts and theme parks with his wife and would love to go to Disney World. His personal philosophy is 'life is not a rehearsal so enjoy every day like it's your last.' Lake George is his favorite place to travel to and, other than Vermont, he has lived in Florida and Montana. Him and his wife have a 4 year old, very spoiled cat named Nikki. He likes working at 802 Toyota because "I really enjoy helping people and genuinely care about helping them in their buying process."

Joe Melkonian
Sales & Leasing Consultant
(802) 224-7276

Joe's favorite place to be is on top of a mountain, looking down on Vermont. He enjoys hiking, good food, gardening, working on his homestead, helping on farms, and nice people. Joe went to Spaulding High School but spent 3 years at Barre Technical School. He has a big family and he likes to live every day free and happy. If he was stranded on a deserted island he would bring a fishing pole, umbrella, & an axe. Joe has a 15-year-old pup named Amber & 25 house plants. Joe likes working at 802 Toyota because of the friendly & easy-going people, and how locally driven the company is.

James Brown
Sales & Leasing Consultant
(802) 224-7241

James Brown grew up in Vermont, where he attended Spaulding High School. On his days off he can be found at home or at his wife's parents orchard working. He likes kayaking, hiking, BBQ's, and bonfires with the family. His favorite food is steak or lobster mac and cheese. If he were stranded on a deserted island he would bring a lighter, fishing pole & a big knife. His wife Jennifer works in our Accounting department. His son Carter lives with them and they have two German Shepherd's Cash and Girlfriend, & a 14-year-old cat named Leonard.

James likes working at 802 Toyota because they treat there employees very well and their family first atmosphere.

Savanna Andress
Sales & Leasing Consultant
(802) 224-7234

Savanna loves spending time with her son, family, and friends or with and going on adventures with her son. Besides Vermont, she has lived in Alabama, and her favorite place to travel to is the beach or anywhere warm & her favorite food is tacos or anything Mexican. Savanna likes working at 802 Toyota because "it is family-oriented and the rest of the staff is amazing." She has an amazing 9-year-old son, two dragons, and a dog.

Jake Cohn
Sales & Leasing Consultant
(802) 224-7298

Jake Cohn has a BFA from The School of the Art Institute of Chicago where he was a ceramic & wood sculpture major. He taught ceramics & ran summer camps for the Chicago Park District. He has also spent time running an automated loom weaver making upholstery. He is a certified bike fitter for road & triathlon bicycle fitting & spent many years selling custom road bicycles. On his days off he enjoys driving the road less traveled, going in search of old country stores or odd ball Vermont places, snowshoeing in the winter, kayaking in the summer, or searching for bear and moose. If he were stranded on a deserted island he would bring a Leatherman deluxe tool, 2 year supply of waterproof matches, & water filtration. Jake has a black labrador retriever and likes working at 802 Toyota because of the great group of people who care about the customers' needs.

Kitty King
Sales & Leasing Consultant
(802) 522-8902

Kitty King is one cool cat. They joined the 802 Toyota sales team back in December of 2021 and loves the transparency in the way we serve our customers, changing how people connect with their next vehicle. 

Kitty is a lover of all things digital. In their free time you may find them gaming and streaming on Twitch, working on their graphic design skills or creating freehand art. Their sidekick is a fluffy feline named Shmoopy.

Bradford Camp
Sales & Leasing Consultant

Paul Walsh
Sales & Leasing Consultant

Paul Walsh joined 802 Toyota back in January of 2022 and has been with 802 Cars for many more years prior to that. He loves the team and people-focused atmosphere here. 

Prior to 802 Cars and 802 Toyota, Paul was a Sales and Finance manager based out of Rutland. He has also lived in Massachusetts before his inevitable return to Vermont. 

In his free time Paul likes traveling to the great outdoors or to the Bahamas for some sunshine. In his spare time, you can find Paul at the gym, riding his bike or doing anything with his partner and their 5 kids. They plan on adding a golden retriever to the family in the future. 

Paul's favorite cuisine is anything off the grill or Mulligan's Irish Pub. If he were stranded on a desert island, he would take with him a bottle of sunscreen, water and a boat for when he wants to return home. He also enjoys a good non-fiction book.

Jason Maes
Sales & Leasing Consultant

Jason Maes is an industry veteran with a unique set of skills to help you find the perfect vehicle for you. Have questions about your next vehicle? Give him a call or shoot him an email to pick his brain on what might be right for you!

Chris Toupence
Sales & Leasing Consultant

Chris is no stranger to adventure. Having traveled to over 18 countries, he brings a global perspective to his work. He is passionate about snowboarding in the winter and riding his motorcycle when the roads allow. With that, he knows that the right tools and equipment are essential to performance and success and he wants to pass that on to his customers. 

Looking to down-shift a gear, 802Toyota seemed like a perfect landing zone to be able to help others live the lifestyle they want. Getting to and from the mountain safely and reliably is still one of Chris' main goals and he wants to help others do that as well. 

Give Chris a call to find the right Toyota to perfectly fit your lifestyle. 

Anthony DiFonzo
Sales & Leasing Consultant

Meet Anthony DiFonzo, the newest addition to the 802 Toyota team! Anthony is a proud New Englander, born and raised in the region. He's a friendly and personable guy who genuinely enjoys meeting new people and helping them find the perfect car. With his extensive knowledge of sales and leasing, Anthony is an asset to our team. When he's not working, you'll likely find Anthony indulging in his hobbies - watching movies, playing music, or spending time with his cat Gizmo. As a father of three teenagers - two boys and a girl - Anthony has a deep appreciation for the latest trends in pop culture, and he's always up for a good laugh. 
Anthony is a graduate of Merrimack High School in New Hampshire and the University of Maine, where he honed his skills in communication and problem-solving. He's a fan of popular TV shows like Breaking Bad, the Community, and the Office, and his love of pizza is unparalleled. In fact, Anthony's known for his uncanny ability to devour an entire pizza by himself!
We're excited to have Anthony on board, and we know he's going to do great things here at 802 Toyota. So, if you're in the market for a new or used car, stop by and say hello to Anthony - he'll help you find the perfect ride!

Devon Riportella-Crose
Sales & Leasing Consultant
(802) 522-2686

Looking for a car-buying experience that's both fun and informative? Then look no further than Devon Riportella-Crose, the newest member of the 802 Toyota sales and leasing team! Devon hails from East Montpelier, VT, where he grew up studying the ins and outs of pest control. From there, he broadened his horizons by selling RVs, and now he's ready to help you find the car of your dreams.

When he's not busy helping customers, Devon enjoys immersing himself in the world of hip hop by studying the intricacies of lyrics, flows, delivery, and different cadences. And when he's not listening to music, you might find him hanging out with his beloved red nosed pitbull/mastiff mix, Tater, who just turned four years old.

Devon doesn't have any human children yet, but he's definitely a proud fur baby parent. He attended U-32 high school in East Montpelier and is often called "Devin Hart" because of his short stature and resemblance to the comedian.

If you're looking for a binge-worthy TV show recommendation, Devon's your guy. He loves any true crime documentary or series, and he's always eager to chat about his latest binge-watching obsession.

With his passion for solving problems and helping people, Devon is sure to bring an infectious positive energy to your car-buying experience. So come on down to 802 Toyota and say hi to Dev Dog!

Jennifer Smith
Sales Assistant
(802) 224-7262

Jennifer loves cars, guitars and dogs. She has surfed from sea to shining sea and jammed with gods of guitar. Her Toyota truck was stolen just days after she arrived in Los Angeles in 1986 - everybody wants one. 

Here in Vermont she has a giant poodle names Boris and an adorable yellow lab named Fiona. Music is her key of life and 70's rock sound is her home base. Speaking of home base, she witnessed the 18th perfect game in the history of baseball. 

Michael Waggoner
Sales Assistant

Michael Waggoner has lived in Vermont, Maine, Missouri, Kansas and Minnesota - where he attended college at the University of Minnesota. He worked in the media business for 36 years and the music business along with 5 years booking events for the NFL stadiums. He's very modest about his accomplishments, but click here to read our blog post about the time Michael was inducted into the Kansas City Music Hall of Fame for his long list of achievements in the music business.

Michael's favorite place to travel to is Nova Scotia, his favorite restaurant is Ladder One, and he enjoys playing guitar & listening to music. He also enjoys everything from traveling, helping various community organizations, meeting new people, to helping people in need. Michael has two sons and two daughters, along with two granddaughters and three grandsons. He also has two dogs: a mix named Stella and a miniature schnauzer named Greyson along with and two kitty cats. Michael likes working at 802 Toyota because working here is like being part of a large and friendly family.


Customer Service and Leadership

Steve Kelson
Managing Partner
(802) 391-3457

Steve Kelson started his career in the automotive industry in 1996 as a lot porter and has since been in several positions on the sales side.

Steve loves the car business and brings a positive attitude to the workplace every day. His advice to a new Toyota owner is to "take the time to find the perfect car. Ask lots of questions, that's what we are here for, and do some research online to help find your next car."

Steve is married and they have a son named Smith, along with a chocolate labrador named Louie! Steve enjoys spending time with his wife and friends, either getting to the mountain for a powder day or enjoying some lake time on his boat in summer.

Be in touch with Steve if you have any questions or concerns about your experience at the dealership. 

Kathryn Richardson
Chief Financial Officer


Parts Department

Tim Wheatley
Parts Manager
(802) 224-7253

Tim Wheatley was born and raised in Vermont camping, hunting and playing sports such as basketball, softball, and golf. He sure has some great fun facts about himself; he loves Under Armour, he and his Dad are missing the same tooth, he's never eaten a hamburger, he loves cats, and he's never broken a bone in his body. Oh, and he thinks Magic Johnson is better than Michael Jordon (to name a few). Tim has a knack for remembering numbers, his favorite foods are pizza and waffles, and the best concert he's ever been to was the Backstreet Boys, "I was 12 thank you!" Tim loves working at 802 Toyota because of the joy of helping people out, so come on in and see him today!

Phil Lord
Parts Consultant
(802) 224-7252

Phil Lord originally started at 802 Toyota on the sales team in early 2014, he made the switch to a Service Advisor in 2017 and moved onto be a Parts Consultant in 2018.

Phil's favorite food is General Tso's chicken and his favorite place to eat is Applebees. His first job was stocking coolers and his favorite place to travel to is back to his hometown in New Hampshire. If he could own any car it would be a Nissan GT-R R34. He likes working at 802 Toyota because he enjoys making the customers happy.

Phil is originally from the Lake Sunapee Region of New Hampshire but now lives in Montpelier, VT. He has two daughters, Kamryn Paige and Karlee Rayne.

Robert Guinn
Parts Consultant

Dwight Chase
Parts Delivery Driver

More info about Dwight coming soon!

Cole Badger
Service Assistant

Cole is a rising star here at 802 Toyota where he hones his skills as a Service tech. He loves showing up every day because of his kind and welcoming team. 

Cole grew up in VT and attended U32 high school before plunging headlong into the automotive world. He and his grandfather built his dream car together, an '04 WRX.

Cole lives in the shop. He spends time working racecars with his brother and grandfather and loves every minute of it. 

In October, you will find Cole celebrating Halloween to the fullest and watching horror films. He loves the rolls and cinnamon butter at Texas Roadhouse, however if he were stranded on a desert island he would surely bring the essentials, a SAT phone, flint/steel kit and a knife. 

Any other day of the week Cole can be found spending time with his family and dog, Junior.


Service Department

Steven Reese
Service & Parts Director
(802) 224-7247

Steve Reese is a New York native (though he hates to admit it) because he has lived in Vermont for over 30 years. Steve is a talented woodworker. His favorite possession is his table saw which he can be found in his favorite place, his workshop at home or on his bike riding around Vermont. Steve thinks his partner Tina's cooking eclipses anything you can find in a restaurant. He likes working at 802 Toyota because of the top-notch employees!

Amber Dudley
Assistant Service Manager
(802) 224-7293

More info about Amber will be coming soon!

Perry Fleming
Service Advisor
(802) 224-7256

Perry Fleming, a Vermont native and graduate of Whitcomb High School, has been working at 802 Toyota since 2010! He loves to spend time in Lake George, NY. His favorite season is mud season, his favorite sport is bowling, and he likes working at 802 Toyota because it comes with a great team.

Tony Anjos
Service Advisor
(802) 224-7284

Brandy Zuraw
Service Advisor
(802) 224-7233

Brandy Zuraw has been with 802 Toyota 2016. She loves her teammates like a second family. Brandy has been around much of the country; born in NY State, most of her family currently resides in Indiana where she grew up and went to college at Indiana State University. 

Brandy is a bookworm and fantasy enthusiast. On her days off she can be found reading The Lord of the Rings, Harry Potter, or making art with her friends.

Brandy is a lover of Mexican cuisine and frequents Julios Cantina in Montpelier! If stranded on a desert island, she would want to have with her a fire starter, hacksaw and a Lord of the Rings Book. 

She is married with 2 children and a whole bunch of animals: 2 boxers, Trinity & Watson; 3 cats Luke Leia and Luna; a python, bearded dragon and lots o' chickens!

Josh Descoteaux
Service Advisor

Josh is ready, willing and able to serve you with a smile! Reach out to him if you have any questions about keeping your Toyota Road Ready!

Jeff Keough
Service Assistant

Rod Hart
Toyota Service Technician

Pete Boucher
Toyota Service Technician

Brian Putney
Toyota Shop Foreman

Joseph Hazlett
Toyota Certified Used Technician

Rob Taylor
Service Technician

Jon Tabor II
Service Technician

James Dopp
Service Technician

James Dopp can be found working on his race car or racing at his favorite place, Thunder Road, on his day off. If he was stranded on a deserted island he would bring a lighter, water purifier & a gun. His favorite food is a steak from The Roadhouse. James has a wonderful girlfriend & a son that means the world to him. 

Dustin Somers
Toyota Express Maintenance Technician

Dustin has been with 802Cars for 8 years. Starting out on our recon team, he knows a thing or two about Toyotas. He know how to make your Toyota look good and now he is here to make sure it works well.

Nicholas Phillips
Service Technician

Osric Flint
Service Technician

Andrew Berg

Andrew Berg Joined 802 Toyota In spring of 2022. He is a graduate of Universal Technical Institute and Toyota T-Ten. Prior to joining our team he spent 12 years with Toyota around the country, and as a ski and bike technician in multiple Ski shops. Here, he likes the busy atmosphere and his fantastic team. 

In his personal time Andrew loves to be in the mountains, whether it be mountain biking or skiing. He also enjoys paddle sports and woodworking. 

Originally from Green Bay, WI, he has also lived in Chicago IL, Portland OR, and Rhinelander WI before moving to VT.

If he were stranded on a desert island he would want to have a knife, fire starter and a tent, in which case he may want to stay a while…

He currently resides with his partner and their three doggos.

Patrick Bettis
Toyota Service Technician

Madison Colton


Reconditioning Department

Lucas Manchester
Reconditioning Manager
(802) 224-7280

Lucas is a woodchuck (woodchuck = not as rough as a redneck) country boy that wears many hats at the dealership -- from his title as reconditioning manager to maintenance, plowing, and daily hands-on with all the used inventory at 802 Toyota.
Lucas is a die-hard Red Sox fan and his favorite place to travel to is Fenway Park. Lucas has a beautiful wife Laurie, and three children named Billie, Boston, and John, and a dog named Lexi. 
If Lucas was stranded on a deserted island, he would bring his family, his dog, and Bear Grylls! When he's not at work, he likes to spend time wheeling, camping and the boat and with the family, or at the race track with his extended family. He likes working at 802 Toyota because he loves what he does and the people he works with!

Eric Hickory
Reconditioning Tech

Will Lowe
Prep & Reconditioning Technician

Josh Therrien
Reconditioning Tech

Caleb Swantak
Reconditioning Tech

Troy Michaud
Reconditioning Tech

Hunter Lubas
Reconditioning Tech

BJ Blish
Reconditioning Tech

Angus MacAskill
Reconditioning Tech


Administration & Marketing

Human Resources

Title Clerk
(802) 224-7254

Janet is a Norwich University graduate who has lived in Vermont almost her entire life. She also spent time living in Florida, and she's been involved in the movie theater or video movie business for most of her life! 

Janet, who says she could spend every day of her life at the beach, loves horseback riding, autumn, watching Norwich University hockey play, and a bowl of popcorn with a good movie!

Title Clerk

Having spent over 7 years with, Rebecca is a veteran in our ranks. She loves  the teamwork, camaraderie and the way the company gives back to the community.

She enjoys travel to Texas where she worked at St. Brigid's Covenant in San Antonio. Rebecca has also contributed to Vergennes Union High School, and the Town of Berlin as an Administrative whiz.She has spent time living in MA, OH, NY, Ottawa, and San Antonio TX.

Rebecca takes full advantage of living in Vermont by hiking and kayaking at the lake with her Chihuahua and Newfie. After some outdoor recreation Rebecca likes to dive into some Italian food or curl up with a book and her doggos at home.

Andrew Toro

Andrew Torro has been with 802Cars since 2016. Turning the gears in accounting, he loves the company because of how it feels like one big family, excellent career growth and opportunities for advancement. 

Andrew is a Vermont local, graduating from U-32 High School in 2013 and gaining a Graphic Design degree from CCV. He also studied at UVM and finally completed his Bachelors in Financial Accounting from NVU in 2020. Prior to arriving at 802Cars, Andrew honed his skills at VSECU. 

Andrew has lived in Florida for one part of his life but loves traveling to Old Orchard Beach in Maine with his wife and her family every year. Outside of work Andrew and his wife enjoy being with friends and playing with their dog, Nova. Andrew is also a huge basketball and tennis player and also enjoys hiking.

Pizza is the way to Andrew's heart. He loves Mr. Z's in Barre and Depot Pizza in Northfield. If he were stranded on a desert island he would bring all his basketball gear and a hoop.

Currently he and his wife live in Barre in one of the units of the apartment building that they bought together in 2021. His wife, Autumn, is a hair stylist at Posh salon in Barre, where she hopes to one day buy the business. Together, they have one little Rat Terrier named Nova and are in the process of getting a new puppy soon!


Mallory Devoid recently made her way back to her home state of Vermont after 15 years of living in Maine, Florida and Connecticut. After graduating from Essex High School and Champlain College, she has worked in automotive for Honda, Acura, Toyota and Ford. 

Mallory loves 802 Toyota because of her awesome Team and her passion for the automotive space. 

In her leisure time, Mallory loves to go to concerts, swim, hike and camp. She also fancies a good thanksgiving dinner. 

If she were stranded on a desert island, she would take with her a fire starter, tarp shelter and a rope. And maybe some luxury items like a pillow, portable speaker and sweets. She is happy to be back in VT with her son!

Eric Lane
HR Coordinator

Accounts Payable

Jennifer's Bio Coming Soon!

Staff Accountant

Jordan's Bio Coming Soon!