Michele Miller is your one stop Warranty Administrator.  She knows  the who's who of warranty claims.  If there's a question about whether or not your service is covered under warranty, Michele either has the answer or she knows who does.  Michele has been with 802 Toyota over 6 years.  Prior to her working with warranties, Michele was the Service Writer guru.  Michele has received numerous certificates from Toyota University for Warranty Fundamentals, Codes/Abbreviations, Record Keeping, and Claim Processing Systems.  She has also been trained in the Scion Customer Service Process. 

Phil has worked in automotive service for over 19 years and joined the 802 Toyota service team in September of 2008.  He is a second generation automobile man.  If for any reason you are not completely satisfied with the service you received, Phil is the man to see.  He has won Toyota's Excellence Award three years in a row.  Having your own personal "mechanic", will likely decrease your diagnostic and wait time; because your "mechanic" will already be familiar with the history of your vehicle.

Jim Lubas is a certified Toyota Service Writer.  Jim joined 802 Toyota about a year ago, has been with Toyota over 6.5 years, and in the automotive business over 25 years.  Jim's knowledge of Toyota vehicles make's it easier for you to explain the work you need done or problem that needs to be fixed.  Although, ALL our Service Writers are highly trained to decipher your service needs, Jim has the extra advantage of actually knowing the ins and outs of your Toyota engine. Jim is a Toyota Master Tech., Toyota T10 Graduate, an ASE Master Tech., an Adjunct Instructor of Automotive Dept.., received the 2006 Customer Satisfaction Award and was named the 2006-2007 Presidential Award Winner for Toyota.

Perry Fleming is the newest member of the Service Team and has been with 802 Toyota for 3 months. Perry has worked in the Auto Industry for 5 years in Sales, Financing, and Service Writing. As a life time Customer Service Representative, Perry is proud to say that ?the people? are the favorite part of his job. On his days off, Perry can be found cruising on his Harley.